Shipping + Returns
Shipping & Returns
For a refund, exchange or return you will need to send an email to firstname.lastname@example.org with the invoice/order number with a request for either a refund or exchange and we will email you a Return Authorisation Number (RAN).
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Once you receive your RAN you have 7 days to return the item/s. Returns outside the 7-day time frame may be accepted at the discretion of Behind The Seams Boutique.
Item/s purchased at a reduced price are not able to be refunded, only exchanged for store credit.
We advise that before removing the original tags and disposing of original packaging to check the item thoroughly upon delivery. We do not accept merchandise without original packaging.
Behind The Seams Boutique reserves the right to determine the eligibility of goods for returns this includes the condition of the item. This will be determined before it is accepted as a returned item. We need to have proof of purchase and all accessories, parts, original packaging and tags need to be returned.
Merchandise should be returned new, unused, unwashed, undamaged with original tags attached and in the original product packaging. Any items soiled, damaged or altered will not be accepted and will be sent back to the customer. All returns must have a Return Authorisation Number (RAN), unidentified returns may be returned to the sender.
Please send returns to:
Behind The Seams Boutique
Suite 52, 20-28 Maddox St Alexandria NSW 2015
All freight cost back to Behind The Seams is the responsibility of the purchaser. Please make sure it is registered to avoid lost parcels and proof of return. All refunds and exchanges will not processed without informing Behind The Seams beforehand.
If you have received a gift card from Behind The Seams you can exchange the item for a store credit to the value of the original purchase excluding shipping. The credit is valid for 1 year from date of issue. For returned gift cards you may have to pay any cost difference that is additional shipping, taxes and import duties.
All freight costs for returns, exchanges and refunds are the responsibility of the purchaser. Behind The Seams do not cover freight costs for returns, exchanges and refund freight costs. Unless item that is a faulty item sent, ship for exchange is free of charge.
Please email email@example.com with your return request and assistance.